Terms and Conditions
Last updated: September 14, 2023
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the clsi.org website (the "Service") operated by Clinical and Laboratory Standards Institute, Inc. (“CLSI”,”us”, “we”, or “our”).
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of these terms then you do not have permission to access the Service.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct, and complete.
The service may employ the use of third-party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors, and Inaccuracies
We are constantly updating product and service offerings on the Service. We may experience delays in updating information on the Service and in our advertising on other web sites.
THE INFORMATION FOUND ON THE SERVICE MAY CONTAIN ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. PRODUCTS OR SERVICES MAY BE MISPRICED, DESCRIBED INACCURATELY, OR UNAVAILABLE ON THE SERVICE AND WE CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION FOUND ON THE SERVICE. WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE SERVICE, THE MATERIAL OR OTHER POSTED CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS. WE, THEREFORE, RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES, OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.
THE SERVICE AND MATERIAL ARE PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT OF COPYRIGHT TO THE FULLEST EXTENT PERMITTED BY LAW.
WE DO NOT WARRANT THAT THE SERVICE WILL OPERATE ERROR-FREE OR THAT THE SERVICE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SERVICE OR THE MATERIAL RESULTED IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE ARE NOT RESPONSIBLE FOR THOSE COSTS.
Accounts
When you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
Website Security
Interference with operation: You agree not to access or use the Service in any manner that could damage, disable, impair or cause undue burden on the Service and/or its host, servers, network, systems or other users. You agree to not attempt to interfere in any way with the operation of the Service, that you will not transmit any virus or worm to the Service, that you will not use any spider, robot or any other automated mechanism to access the Service and/or its servers or systems, and that you will not engage in flooding, spamming, mail-bombing, crashing or otherwise sending unsolicited email to other users of the Service. You further agree that you will not attempt to access content on the Service that is not intended for your use, that you will not attempt to log on to a server or account that you are not authorized to access, and that you will not probe, scan or test the vulnerability of any system or network related in any way to the Service without authorization.
Alteration of content: None of the material contained on the Service (including all software, HTML code, and other code) may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo-reproduction, recordation, or otherwise), resold or redistributed without our prior written permission.
Violation of security: You are prohibited from violating or attempting to violate the security of the Service. This site has security measures in place to protect against the loss, misuses, and alteration of the information under our control. Please see our Privacy Policy for further details concerning the Service’s privacy practices.
Compliance: You agree to comply with all applicable laws, as well as with these Terms and Conditions. You agree not to engage in any unlawful or commercial activity using the Service.
Links To Other Web Sites
Our Service may contain links to third party web sites or services that are not owned or controlled by Clinical and Laboratory Standards Institute, Inc.
Clinical and Laboratory Standards Institute, Inc. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Clinical and Laboratory Standards Institute, Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such third party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third party websites or services that you visit.
Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Indemnity
You agree to defend, indemnify, and hold us, as well as our officers, directors, employees, members, and agents, harmless from and against any claims, actions or demands, including without limitation reasonable attorneys’ fees, resulting from your use of the Service or your breach of these Terms and Conditions.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Pennsylvania, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
Copyright Policy
CLSI reserves all rights to all content of CLSI standards, guidelines, and all other CLSI products and materials. Any entity, person, or business who desires to copy, duplicate, replicate, reproduce, extract, present, or otherwise communicate any content of CLSI standards, guidelines, or other CLSI products or materials shall obtain express written consent from CLSI.
Permission for Use of CLSI Intellectual Property
Please read carefully to ensure compliance with CLSI’s copyright policy.
CLSI is the proprietary owner of the entire contents of the Service, including the text, graphics, images, logos, button icons, HTML code, and other materials. CLSI grants no copyright or ownership interests to you or to any other user for any of the material and proprietary information referred to herein belonging to CLSI. CLSI reserves all rights to all content of CLSI standards, guidelines, and all other CLSI products, materials, and works of authorship. You agree not to remove or obscure copyright notices appearing on the Service. Any entity, person, or business who desires to copy, duplicate, replicate, reproduce, extract, present, or otherwise communicate any content of CLSI standards, guidelines, or other CLSI products or materials shall obtain express written consent from CLSI. Interested parties may send permission requests to permissions@clsi.org.
The following statement shall appear in all CLSI standards and guidelines, and on CLSI’s website:
“Any reproduction of content from a CLSI copyrighted standard, guideline, or other product or material requires express written consent from CLSI. All rights reserved. Interested parties may send permission requests to permissions@clsi.org.”
CLSI shall consider requests to use copyrighted CLSI content for legitimate, non-commercial user activities for which there is no monetary exchange.
Examples of such activities are:
• Inclusion of language from a CLSI document in a laboratory’s standard operating procedures
• Reference of CLSI intellectual property in a scientific journal
• Presentation of CLSI intellectual property in an educational session
Such non-commercial activity does not include the use of the Service, or any content appearing on the service, in connection with (1) the development of any software program, including, but not limited to, training a machine learning or artificial intelligence (AI) system; or (2) providing archived or cached data sets containing the Service’s content to another person or entity. The use of CLSI copyrighted materials for these and similar purposes is expressly prohibited.
CLSI shall consider requests for other purposes, and may deny such requests or impose a licensing fee for use of CLSI intellectual property in revenue-generating activities and/or materials.
Sharing documents within your hospital network at another site is against our copyright policy; however, if you are interested in expanding your membership to multiple locations, learn more about our Health System membership here.
CLSI’s Digital Rights Management Policy
CLSI has implemented watermarking of documents to help protect the intellectual property of its standards and guidelines.
The importance of protecting copyrighted materials distributed through the Internet is a major issue for organizations today. Our volunteers and authors contribute tremendous amounts of time and expertise in developing our standards and guidelines. Sales of these documents are a major source of revenue for CLSI. The unauthorized distribution of these documents interferes with our ability to sell copies of the documents in support of our non-profit mission.
To prevent unauthorized distribution or replication of our proprietary documents, we have added a watermark to our electronic documents. The watermark will display red text using variable information along the bottom of every page of a document as follows:
The first line displays:
“Licensed to: Full Name. Single User License only.”
The second line displays:
“This document is protected by copyright. CLSI order # 99999, id # 999999, downloaded on day month year.”
A watermark also will appear on our inventory of ISO documents to comply with ISO’s policy for resellers. If you have any questions or comments regarding watermarking, please feel free to contact us at customerservice@clsi.org.
Education Policies
CLSI Education Courses and Webinars Policies
• Courses are guaranteed to be available for 3 years from the date of initial launch, or until the specific end date listed in the course description.
• Webinars are guaranteed to be available for at least 1 year from the date of the live webinar, or for as long as the related CLSI document is current and active.
• Courses may be updated when necessary to prevent dissemination of outdated information.
• Courses or webinars may be cancelled at any time if the content is deemed out-of-date, incorrect, or irrelevant.
• Cancellations and refunds are not available for courses or webinars, with the exception of courses or webinars cancelled by CLSI.
PACE credits will be awarded for applicable courses and webinars upon completion of program and evaluation. Recorded events are only eligible for PACE credits for 12 months following the original date of recording. Older events may remain accessible free of charge.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. All changes are effective immediately when we post them.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
Contact Us
If you have any questions about these Terms, please contact us.